FAQs

Last update September 2024
FAQ

Frequently Asked Questions

What industries does We.PLM specialize in?

We.PLM specializes in a wide range of industries including Industrial Equipment, High-Tech, and Marine & Offshore. Our solutions are adaptable and scalable to fit the specific needs of any industry that relies on PLM (Product Lifecycle Management) processes and Dassault Systèmes technologies.

How does We.PLM ensure successful project implementation?

We follow Dassault Systèmes' Value Engagement model, which allows us to identify and prioritize key outcomes for each project. Our Solution Architects lead workshops with customers to design tailored solutions that leverage 3DEXPERIENCE®'s out-of-the-box features and solve any gaps with best-practice configurations. We also ensure on-time delivery and focus on pragmatic, high-quality outcomes.

Can We.PLM help us customize the 3DEXPERIENCE® platform?

Yes, while we aim to maximize the use of out-of-the-box features from the 3DEXPERIENCE® platform, we also identify and solve gaps where customization is needed. Our Solution Architects design efficient, sustainable custom configurations tailored to your specific business needs, ensuring scalability and long-term success.

What makes We.PLM different from other PLM consulting firms?

We.PLM stands out due to our deep expertise in Dassault Systèmes technologies, our certified team of over 40 experts, and our close partnership with Dassault. We follow best practices and focus on delivering pragmatic, high-quality solutions that align with your business goals. We are also committed to delivering projects on time while ensuring long-term value through sustainable solutions.

Do you offer support and training after implementation?

Absolutely! We believe that post-implementation support is crucial to the success of any PLM system. We.PLM offers ongoing technical support and training to ensure your teams fully leverage the capabilities of your new systems. Our goal is to help you achieve both immediate and long-term success with your PLM solutions.

What is We.PLM’s relationship with Dassault Systèmes?

We.PLM is a certified partner of Dassault Systèmes. This partnership allows us to provide expert services in implementing and optimizing Dassault’s technologies, including the 3DEXPERIENCE® platform. Our close collaboration with Dassault ensures that we stay updated with the latest advancements and can provide our customers with innovative and scalable solutions that are fully aligned with industry standards.

What project methodology does We.PLM work with, and what do you recommend for PLM projects?

We.PLM follows Dassault Systèmes' Value Engagement Model, which ensures a structured, outcome-driven approach for every project. This methodology emphasizes defining clear business objectives, ensuring measurable results, and aligning the solution with long-term business needs.

For PLM projects, we recommend an agile methodology, which allows for flexibility and iterative development. This approach helps manage complex PLM implementations more effectively by delivering value in stages and adapting to evolving business requirements. By breaking projects into manageable phases, we can ensure continuous alignment with your goals, reduce risks, and accelerate time to value.

How does We.PLM handle SRs (Service Requests or bugs) in Dassault Systèmes 3DEXPERIENCE® software?

At We.PLM, we take a proactive approach to managing and resolving Service Requests (SRs), including any bugs or technical issues within the Dassault Systèmes 3DEXPERIENCE® platform. As a certified Dassault Systèmes partner, we have direct access to their support channels, which allows us to escalate issues quickly and work closely with their technical teams to resolve bugs efficiently.

Our team of experts thoroughly investigates and troubleshoots any issues that arise, ensuring minimal disruption to your operations. We also provide ongoing communication and status updates, keeping you informed throughout the resolution process. By leveraging our strong relationship with Dassault Systèmes, we ensure that issues are addressed promptly and effectively, allowing your systems to continue running smoothly.

Want to learn more?

Reach out and talk with one of our representatives about your PLM projects.
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